Sean James Cameron

Slow living in the mountains of Wales after 20+ years in London.

Rose Chandos Beauty Debacle

During RHS Chelsea Flower Show week I placed an order with Harkness Roses for their variety Chandos Beauty after seeing how beautiful it was and especially its scent. It would make a welcomed addition to the homestead.

When it arrived it was in a very poor state indeed and was covered in black spot. Using such a prestigious company brings with it a standard of quality which my order failed to deliver on several counts.

I emailed the company to inform them about the poor quality and included pictures, I also filmed the unboxing of the parcel. After 4 days there was still no answer so today I telephoned their customer services.

They are refunding the £31.98 “within 7 to 14 days”. They did offer to send out a replacement but honesty, I didn’t want to take the chance to go through the same hoops again.

Having supported Harkness through my RHS Chelsea Flower Show videos for many years I was shocked by the quality and disease ridden rose they sent and the slowness of their customer services. Hopefully the payment won’t take as long.

I won’t be using Harkness Roses again – maybe award winning at Chelsea but in the real world, zero.